# Help & Support **URL:** https://geodrops.discourse.group/c/help-support/7.md?page=1 [Latest](https://geodrops.discourse.group/latest.md) · [Categories](https://geodrops.discourse.group/categories.md) · [Tags](https://geodrops.discourse.group/tags.md) **Page:** 2 --- ## [One drop just went blank](https://geodrops.discourse.group/t/one-drop-just-went-blank/330)
**Author:** [@Lionelmoore7](https://geodrops.discourse.group/u/Lionelmoore7)\ **Replies:** 23\ **Last updated:** [May 6, 2026, 7:48pm UTC](https://geodrops.discourse.group/t/one-drop-just-went-blank/330 "2026-05-06T19:48:47Z")
I installed all 4 the drops that I received. Al 4 of them showed “EST. WET in training” since I installed them. One of them just went blank like in the attached picture. Is that normal? What should I do now? --- ## [Understanding sensor readings and the app U/I](https://geodrops.discourse.group/t/understanding-sensor-readings-and-the-app-u-i/335)
**Author:** [@Gr8M1ke](https://geodrops.discourse.group/u/Gr8M1ke)\ **Replies:** 6\ **Last updated:** [May 3, 2026, 9:34am UTC](https://geodrops.discourse.group/t/understanding-sensor-readings-and-the-app-u-i/335 "2026-05-03T09:34:09Z")
Good morning team. I’m trying to wrap my head around what is going on with my sensors and what the app is telling me. I have 6 sensors and here is where I am with them: 2 sensors were installed 28MAR. Sensor 335RXJ s… --- ## [Poor reading on 4 of my 5 devices](https://geodrops.discourse.group/t/poor-reading-on-4-of-my-5-devices/336)
**Author:** [@Lionelmoore7](https://geodrops.discourse.group/u/Lionelmoore7)\ **Replies:** 9\ **Last updated:** [April 29, 2026, 12:09pm UTC](https://geodrops.discourse.group/t/poor-reading-on-4-of-my-5-devices/336 "2026-04-29T12:09:20Z")
I had an internet interruption and the day after 4 of the 5 devices went from learning to POOR READING in red font. See picture. This happened after they have been in learning mode for almost 2 weeks. They are still upda… --- ## [Cold Weather; Soil was Frozen - non-dismissible in-app message](https://geodrops.discourse.group/t/cold-weather-soil-was-frozen-non-dismissible-in-app-message/337)
**Author:** [@Scythe](https://geodrops.discourse.group/u/Scythe)\ **Replies:** 1\ **Last updated:** [April 28, 2026, 8:30pm UTC](https://geodrops.discourse.group/t/cold-weather-soil-was-frozen-non-dismissible-in-app-message/337 "2026-04-28T20:30:13Z")
Hi folks, I’ve been receiving a non-dismissible error warning “Attention, Cold Weather. Soil was Frozen”. It’s been present for several weeks and I thought it was due to the fallout from the recent Cloud updates, but it… --- ## [BETA unit not recognized as legitimate](https://geodrops.discourse.group/t/beta-unit-not-recognized-as-legitimate/333)
**Author:** [@mg.marsha.lehman](https://geodrops.discourse.group/u/mg.marsha.lehman)\ **Replies:** 2\ **Last updated:** [April 21, 2026, 6:33am UTC](https://geodrops.discourse.group/t/beta-unit-not-recognized-as-legitimate/333 "2026-04-21T06:33:03Z")
I have a 2023 BETA unit that has been out of the ground over the winter. Today, I prepared to put it back into the ground, with a new gasket and fresh batteries. I started the process, connected to my Wi-Fi, and then w… --- ## [Shipping - Why USPS?](https://geodrops.discourse.group/t/shipping-why-usps/326)
**Author:** [@Lionelmoore7](https://geodrops.discourse.group/u/Lionelmoore7)\ **Replies:** 12\ **Last updated:** [April 21, 2026, 6:15am UTC](https://geodrops.discourse.group/t/shipping-why-usps/326 "2026-04-21T06:15:26Z")
I just ordered e few Drops and noticed that you are shipping via USPS. This takes a lot longer and there are other problems when USPS is being used. My question is, why don’t you use UPS or FedEx ? I would have been happ… --- ## [Limited orange line](https://geodrops.discourse.group/t/limited-orange-line/329)
**Author:** [@thanh](https://geodrops.discourse.group/u/thanh)\ **Replies:** 8\ **Last updated:** [April 16, 2026, 8:28pm UTC](https://geodrops.discourse.group/t/limited-orange-line/329 "2026-04-16T20:28:01Z")
I have two geodrops and within the last 2 weeks, both are show orange lines in the chart at the top. The legend says “limited” - can you explain what that means and if I need to do anything? Seems like the devices are w… --- ## [No Moisture Readings After Battery Replacement](https://geodrops.discourse.group/t/no-moisture-readings-after-battery-replacement/321)
**Author:** [@kramekooc](https://geodrops.discourse.group/u/kramekooc)\ **Replies:** 10\ **Last updated:** [April 14, 2026, 6:06pm UTC](https://geodrops.discourse.group/t/no-moisture-readings-after-battery-replacement/321 "2026-04-14T18:06:26Z")
Device 335WFW. Battery level down to 3% on 3/28/26, thus removed device from soil, opened battery case and removed batteries. Measured battery voltage with multimeter, 1.14 volts compared well with device voltage readin… --- ## [No Moisture Data Displayed in App](https://geodrops.discourse.group/t/no-moisture-data-displayed-in-app/317)
**Author:** [@kramekooc](https://geodrops.discourse.group/u/kramekooc)\ **Replies:** 1\ **Last updated:** [March 26, 2026, 10:07pm UTC](https://geodrops.discourse.group/t/no-moisture-data-displayed-in-app/317 "2026-03-26T22:07:29Z")
I just opened my GeoDrops app to check moisture content to determine if I should run irrigation system, and there is no current or historical moisture data being displayed on any of my seven devices that I have in servic… --- ## [Are Geodrops able to integrate with Rachio 3 controller](https://geodrops.discourse.group/t/are-geodrops-able-to-integrate-with-rachio-3-controller/147)
**Author:** [@Shouse](https://geodrops.discourse.group/u/Shouse)\ **Replies:** 12\ **Last updated:** [March 4, 2026, 7:27pm UTC](https://geodrops.discourse.group/t/are-geodrops-able-to-integrate-with-rachio-3-controller/147 "2026-03-04T19:27:22Z")
Are my geodrops able to integrate with my Rachio 3 controller? I was reading about IFTTT possibly but I’m not sure how that works. --- ## [Soil Moisture Notification](https://geodrops.discourse.group/t/soil-moisture-notification/302)
**Author:** [@pjbanman](https://geodrops.discourse.group/u/pjbanman)\ **Replies:** 5\ **Last updated:** [February 11, 2026, 1:57pm UTC](https://geodrops.discourse.group/t/soil-moisture-notification/302 "2026-02-11T13:57:19Z")
Hello, can you set up a notification to pop up on my iphone if soil moisture % drops below a certain number at a certain depth. For instance get a notification if the 1” soil moisture drops below 78%? Thank you! --- ## [Unable to set target soil moisture percentage](https://geodrops.discourse.group/t/unable-to-set-target-soil-moisture-percentage/306)
**Author:** [@Oman](https://geodrops.discourse.group/u/Oman)\ **Replies:** 13\ **Last updated:** [February 8, 2026, 6:07am UTC](https://geodrops.discourse.group/t/unable-to-set-target-soil-moisture-percentage/306 "2026-02-08T06:07:56Z")
I am unable to set a target soil moisture level. Using app software version 2.0.9. --- ## [Battery Level Indicator Issue](https://geodrops.discourse.group/t/battery-level-indicator-issue/301)
**Author:** [@kramekooc](https://geodrops.discourse.group/u/kramekooc)\ **Replies:** 6\ **Last updated:** [February 4, 2026, 9:21pm UTC](https://geodrops.discourse.group/t/battery-level-indicator-issue/301 "2026-02-04T21:21:22Z")
A couple of weeks ago, one of my devices (336WL7) started sending notifications that the battery level was critically low. I finally got around to removing the device, cleaning it up, and removing the batteries. I teste… --- ## [Readings and app](https://geodrops.discourse.group/t/readings-and-app/294)
**Author:** [@loxias1821](https://geodrops.discourse.group/u/loxias1821)\ **Replies:** 12\ **Last updated:** [January 9, 2026, 12:00pm UTC](https://geodrops.discourse.group/t/readings-and-app/294 "2026-01-09T12:00:58Z")
Hello, My one out of the two sensors while it was working fine , now it shows limited reading in the 3.5 inch depth. After it was showing moist at 2.5 inches with 95% moist.I thought that maybe the batteries have issues… --- ## [How is GeoDrops measuring secondary factors?](https://geodrops.discourse.group/t/how-is-geodrops-measuring-secondary-factors/300)
**Author:** [@Scythe](https://geodrops.discourse.group/u/Scythe)\ **Replies:** 4\ **Last updated:** [January 6, 2026, 3:29am UTC](https://geodrops.discourse.group/t/how-is-geodrops-measuring-secondary-factors/300 "2026-01-06T03:29:39Z")
Not time sensitive, especially around the holidays, but I love that GeoDrops reports data not directly related to soil moisture and would love to understand more about how it’s doing that. Total Sun Time - assuming this… --- ## [No moisture reading in the APP?](https://geodrops.discourse.group/t/no-moisture-reading-in-the-app/298)
**Author:** [@ebelew](https://geodrops.discourse.group/u/ebelew)\ **Replies:** 2\ **Last updated:** [December 15, 2025, 6:21pm UTC](https://geodrops.discourse.group/t/no-moisture-reading-in-the-app/298 "2025-12-15T18:21:47Z")
The sensor seems to be working. Why would this have changed? 335KMR --- ## [Sensor Quality "0"](https://geodrops.discourse.group/t/sensor-quality-0/296)
**Author:** [@ebelew](https://geodrops.discourse.group/u/ebelew)\ **Replies:** 9\ **Last updated:** [December 13, 2025, 12:06am UTC](https://geodrops.discourse.group/t/sensor-quality-0/296 "2025-12-13T00:06:41Z")
About 4 days ago all (4) of my sensors show 0 quality on the public web app. Is this normal? --- ## [New Soil Max Moisture notification](https://geodrops.discourse.group/t/new-soil-max-moisture-notification/276)
**Author:** [@kramekooc](https://geodrops.discourse.group/u/kramekooc)\ **Replies:** 19\ **Last updated:** [December 3, 2025, 9:23pm UTC](https://geodrops.discourse.group/t/new-soil-max-moisture-notification/276 "2025-12-03T21:23:55Z")
I have four devices that showed a “New Soil Max Moisture” notification on the summary page of the app (336WL7, 337CYU, 336B7Q, 334RQJ). These appeared on 10/27–10/28 after receiving about an inch of rain on 10/25–10/26 (… --- ## [Poor reading and disabled after setting max moisture](https://geodrops.discourse.group/t/poor-reading-and-disabled-after-setting-max-moisture/293)
**Author:** [@ebelew](https://geodrops.discourse.group/u/ebelew)\ **Replies:** 5\ **Last updated:** [December 1, 2025, 7:27pm UTC](https://geodrops.discourse.group/t/poor-reading-and-disabled-after-setting-max-moisture/293 "2025-12-01T19:27:41Z")
I had 3 of my 4 sensors ask to set max moisture. I set them. I set them on my iPad and then latter looked at them on my iPhone and 2 showed needing to set max moisture (again), so I set max moisture on those 2 (again) N… --- ## [Outdated Data due to Cloud outage?](https://geodrops.discourse.group/t/outdated-data-due-to-cloud-outage/236)
**Author:** [@mg.marsha.lehman](https://geodrops.discourse.group/u/mg.marsha.lehman)\ **Replies:** 59\ **Last updated:** [November 29, 2025, 3:56pm UTC](https://geodrops.discourse.group/t/outdated-data-due-to-cloud-outage/236 "2025-11-29T15:56:05Z")
We finally got rain and I installed my two new units this past weekend. One seems to be working just fine. The other is not. I’ve attached a screen shot of an “Outdated Data” message that I get every day. It suggests… --- ## [BigData Analytics Dashboard Settings?](https://geodrops.discourse.group/t/bigdata-analytics-dashboard-settings/291)
**Author:** [@ebelew](https://geodrops.discourse.group/u/ebelew)\ **Replies:** 6\ **Last updated:** [November 26, 2025, 11:35pm UTC](https://geodrops.discourse.group/t/bigdata-analytics-dashboard-settings/291 "2025-11-26T23:35:37Z")
Is there a setting to change the temps from C to F on my view, or is this a site setting? --- ## [Are All Mine Disabled?](https://geodrops.discourse.group/t/are-all-mine-disabled/292)
**Author:** [@ebelew](https://geodrops.discourse.group/u/ebelew)\ **Replies:** 4\ **Last updated:** [November 26, 2025, 12:31am UTC](https://geodrops.discourse.group/t/are-all-mine-disabled/292 "2025-11-26T00:31:54Z")
All my sensors are ‘in training’ and show this red square. Are they disabled? Also we got 1.6” rain last night, should I set the max moisture on them all? --- ## [Battery Life Reporting Discrepancy](https://geodrops.discourse.group/t/battery-life-reporting-discrepancy/289)
**Author:** [@Scythe](https://geodrops.discourse.group/u/Scythe)\ **Replies:** 6\ **Last updated:** [November 25, 2025, 10:31pm UTC](https://geodrops.discourse.group/t/battery-life-reporting-discrepancy/289 "2025-11-25T22:31:02Z")
Big, big fan of the BigQuery capabilities - thank you! Made a post about some scripting I did to pull that data into Home Assistant. One thing looking at the data did highlight though - there appears to be a semi-signif… --- ## [Wifi with extenders](https://geodrops.discourse.group/t/wifi-with-extenders/257)
**Author:** [@Redwhale](https://geodrops.discourse.group/u/Redwhale)\ **Replies:** 14\ **Last updated:** [November 24, 2025, 7:32pm UTC](https://geodrops.discourse.group/t/wifi-with-extenders/257 "2025-11-24T19:32:12Z")
Any help or insights into how Geodrops handles a wifi network with extenders. This means there are multiple endpoints with the same Wi-Fi name, typically a device connects to the strongest one… I had modest connectivity… --- ## [Batteries run down](https://geodrops.discourse.group/t/batteries-run-down/272)
**Author:** [@mg.marsha.lehman](https://geodrops.discourse.group/u/mg.marsha.lehman)\ **Replies:** 4\ **Last updated:** [November 23, 2025, 1:17pm UTC](https://geodrops.discourse.group/t/batteries-run-down/272 "2025-11-23T13:17:59Z")
I installed a 2025 production unit in August, and used alkaline batteries. About four days ago, the device went off-line, but showed the batteries as “good” with 1.4 volts. That seemed like a strange combination to me.… --- ## [Old GeoDrops Model Update/Replacement](https://geodrops.discourse.group/t/old-geodrops-model-update-replacement/278)
**Author:** [@therippstein](https://geodrops.discourse.group/u/therippstein)\ **Replies:** 4\ **Last updated:** [November 21, 2025, 12:29am UTC](https://geodrops.discourse.group/t/old-geodrops-model-update-replacement/278 "2025-11-21T00:29:35Z")
I thought I received an email previously about how to exchange/replace an older model GeoDrops device with a newer version but I can’t find it. How do I go about doing that? --- ## [Winter shut down](https://geodrops.discourse.group/t/winter-shut-down/277)
**Author:** [@Corvettedoug](https://geodrops.discourse.group/u/Corvettedoug)\ **Replies:** 9\ **Last updated:** [November 21, 2025, 12:14am UTC](https://geodrops.discourse.group/t/winter-shut-down/277 "2025-11-21T00:14:23Z")
What is the correct way to shut down my GeoDrops for the winter? I have removed, cleaned and removed batteries. Thank you --- ## [My Geodrop has not sent data back](https://geodrops.discourse.group/t/my-geodrop-has-not-sent-data-back/260)
**Author:** [@AndreNotley](https://geodrops.discourse.group/u/AndreNotley)\ **Replies:** 11\ **Last updated:** [November 17, 2025, 10:05pm UTC](https://geodrops.discourse.group/t/my-geodrop-has-not-sent-data-back/260 "2025-11-17T22:05:53Z")
My Geodrop has not sent data back in ages and is also not shown battery life capacity . I replaced the batteries and reset and moved device, but problem still happening. Why is this happening? --- ## [Moister Inconsistency](https://geodrops.discourse.group/t/moister-inconsistency/259)
**Author:** [@Function12](https://geodrops.discourse.group/u/Function12)\ **Replies:** 8\ **Last updated:** [November 17, 2025, 7:11pm UTC](https://geodrops.discourse.group/t/moister-inconsistency/259 "2025-11-17T19:11:34Z")
I keep getting moister inconsistency on one device. I have checked the o ring lubricated it and still get the error weeks later. The battery compartment show no sign of water intrusions. --- ## [Possible to download the data?](https://geodrops.discourse.group/t/possible-to-download-the-data/275)
**Author:** [@enis](https://geodrops.discourse.group/u/enis)\ **Replies:** 6\ **Last updated:** [November 8, 2025, 8:36am UTC](https://geodrops.discourse.group/t/possible-to-download-the-data/275 "2025-11-08T08:36:16Z")
I’m considering buying some of these sensors but am wondering if it is possible to download the raw data? Also, is it possible to use the devices without a subscription? Eg, will the app show current and historical mois… [Previous page](https://geodrops.discourse.group/c/help-support/7.md) [Next page](https://geodrops.discourse.group/c/help-support/7.md?page=2)