# Anyone know why I'm not getting temp stats?
**URL:** https://geodrops.discourse.group/t/anyone-know-why-im-not-getting-temp-stats/111
**Category:** Help & Support
**Created:** [June 29, 2025, 7:51pm UTC](https://geodrops.discourse.group/t/anyone-know-why-im-not-getting-temp-stats/111 "2025-06-29T19:51:31Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@Ziggy151](https://geodrops.discourse.group/u/Ziggy151)
#### Post date: [June 29, 2025, 7:51pm UTC](https://geodrops.discourse.group/t/anyone-know-why-im-not-getting-temp-stats/111/1 "2025-06-29T19:51:32Z")
Hi all,
Does anyone know why I’m not getting any stats about temperature?
The surface temp was working yesterday but today nothing. No medium or deep temps either.
---
### Author:  [@homedigy-alpha](https://geodrops.discourse.group/u/homedigy-alpha)
#### Post date: [June 30, 2025, 8:51am UTC](https://geodrops.discourse.group/t/anyone-know-why-im-not-getting-temp-stats/111/6 "2025-06-30T08:51:35Z")
> [@Ziggy151](#):
>
> Hi all,
>
> Does anyone know why I’m not getting any stats about temperature?
>
> The surface temp was working yesterday but today nothing. No medium or deep temps either.
Hi,
Please kindly provide the serial number of the device to help us investigate the issue.
Thank you
Al
Engineering
---
### Author:  [@Ziggy151](https://geodrops.discourse.group/u/Ziggy151)
#### Post date: [June 30, 2025, 7:49pm UTC](https://geodrops.discourse.group/t/anyone-know-why-im-not-getting-temp-stats/111/7 "2025-06-30T19:49:29Z")
Hi,
The serial No is 3357C4.
Thanks
Chris
---
### Author:  [@homedigy-stanley](https://geodrops.discourse.group/u/homedigy-stanley)
#### Post date: [July 2, 2025, 5:54am UTC](https://geodrops.discourse.group/t/anyone-know-why-im-not-getting-temp-stats/111/8 "2025-07-02T05:54:17Z")
---
### Author:  [@homedigy-leon](https://geodrops.discourse.group/u/homedigy-leon)
#### Post date: [July 2, 2025, 4:01pm UTC](https://geodrops.discourse.group/t/anyone-know-why-im-not-getting-temp-stats/111/9 "2025-07-02T16:01:09Z")
Hi @Ziggy151
Soil surface temperature should appear after about a day, once readings stabilize.
Deeper soil temperatures are modeled by the AI physics model and may take up to a week for GeoDrops AI to learn your soil profile.
Thanks,
Leon
Engineering
---
### Author:  [@homedigy-leon](https://geodrops.discourse.group/u/homedigy-leon)
#### Post date: [July 2, 2025, 10:52pm UTC](https://geodrops.discourse.group/t/anyone-know-why-im-not-getting-temp-stats/111/10 "2025-07-02T22:52:11Z")
Hi @Ziggy151,
Upon further investigation, we’ve identified a bug that prevents surface temperature from appearing under certain conditions. This will be fixed in the next release.
Additionally, after reviewing your sensor’s data, we strongly recommend reinstalling the sensor using the installation tutorial
(_Device Settings → Guide → Soil Installation Guide_).
It appears there are gaps between the device blade and the surrounding soil, which can significantly impact measurement accuracy.
---
### Author:  [@homedigy-stanley](https://geodrops.discourse.group/u/homedigy-stanley)
#### Post date: [July 14, 2025, 12:38am UTC](https://geodrops.discourse.group/t/anyone-know-why-im-not-getting-temp-stats/111/11 "2025-07-14T00:38:47Z")
Hi @Ziggy151 ,
Do you still need help with this? If we don’t hear back from you, we’ll go ahead and close this ticket.
Stanley
Marketing PM
Team GeoDrops
---
### Author:  [@Ziggy151](https://geodrops.discourse.group/u/Ziggy151)
#### Post date: [July 15, 2025, 11:50am UTC](https://geodrops.discourse.group/t/anyone-know-why-im-not-getting-temp-stats/111/12 "2025-07-15T11:50:35Z")
Hi Stanley,
I reinstalled the sensor and it’s now all as it should be.
Thank you.
Chris
---
### Author:  [@homedigy-stanley](https://geodrops.discourse.group/u/homedigy-stanley)
#### Post date: [July 15, 2025, 5:06pm UTC](https://geodrops.discourse.group/t/anyone-know-why-im-not-getting-temp-stats/111/13 "2025-07-15T17:06:42Z")
Good to hear Chris. I’ll close this then.
Stanley
Marketing PM
Team GeoDrops
---
### Author:  [@homedigy-stanley](https://geodrops.discourse.group/u/homedigy-stanley)
#### Post date: [July 15, 2025, 5:06pm UTC](https://geodrops.discourse.group/t/anyone-know-why-im-not-getting-temp-stats/111/14 "2025-07-15T17:06:46Z")