# Battery Data Not Showing Up on App **URL:** \ **Category:** Help & Support\ **Created:** [May 29, 2026, 12:21pm UTC](https://geodrops.discourse.group/t/battery-data-not-showing-up-on-app/352 "2026-05-29T12:21:37Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Taylordr61](https://avatars.discourse-cdn.com/v4/letter/t/f0a364/32.png) [@Taylordr61](https://geodrops.discourse.group/u/Taylordr61)\ **Post date:** [May 29, 2026, 12:21pm UTC](https://geodrops.discourse.group/t/battery-data-not-showing-up-on-app/352/1 "2026-05-29T12:21:37Z")
Any reason why this battery doesnt show up. ![](https://canada1.discourse-cdn.com/flex011/uploads/geodrops/original/1X/aa5537865ecfa31f0916458fb6346c14e0200632.png) ---
**Author:** ![homedigy-leon](https://avatars.discourse-cdn.com/v4/letter/h/bb73d2/32.png) [@homedigy-leon](https://geodrops.discourse.group/u/homedigy-leon)\ **Post date:** [June 1, 2026, 2:32pm UTC](https://geodrops.discourse.group/t/battery-data-not-showing-up-on-app/352/2 "2026-06-01T14:32:18Z")
Hi @Taylordr61 , This indicates a potential moisture leak. Please take a look at this [post](https://geodrops.discourse.group/t/important-troubleshooting-moisture-ingress-app-warnings-and-erratic-battery-readings/313) for our troubleshooting guide. > Similar to cleaning a spill from a laptop keyboard, thoroughly cleaning your Droplet and letting it dry for at least 48 hours in a warm indoor environment may sometimes make it work again. For future reference, it is critically important to follow [the O-ring cleaning and lubrication guide](https://geodrops.com/pages/oring-cleaning-guide). > > If your device is under warranty, and you suspect a manufacturing defect (e.g., you have consistently followed the O-ring cleaning instructions), please contact us to initiate a Warranty and Repair (RMA) service request. Thanks, Leon ---
**Author:** ![Taylordr61](https://avatars.discourse-cdn.com/v4/letter/t/f0a364/32.png) [@Taylordr61](https://geodrops.discourse.group/u/Taylordr61)\ **Post date:** [June 1, 2026, 7:20pm UTC](https://geodrops.discourse.group/t/battery-data-not-showing-up-on-app/352/3 "2026-06-01T19:20:08Z")
It is showing battery again with out any interference from me. The batteries were replaced oring clean and silicone lubed This was one of the same units that were asking to be reset. That seems to be resolved. Should i remove it and check or see if it happens again ![IMG_7110](https://canada1.discourse-cdn.com/flex011/uploads/geodrops/original/1X/8ddf3081044787d8e68a0ebf22ecf2172da1088e.png) ---
**Author:** ![homedigy-leon](https://avatars.discourse-cdn.com/v4/letter/h/bb73d2/32.png) [@homedigy-leon](https://geodrops.discourse.group/u/homedigy-leon)\ **Post date:** [June 2, 2026, 7:07am UTC](https://geodrops.discourse.group/t/battery-data-not-showing-up-on-app/352/4 "2026-06-02T07:07:15Z")
I strongly recommend removing the device and letting it dry for a few days to prevent any further damage. Just to make sure we are looking at the same device, I checked the data for **337C5F**. As you can see, the battery value is still missing and the battery percentage suddenly drops on May 21 before jumping right back to 100%. (You can access the battery history from **Device Status** tab → Scroll down to **Battery** → **History** ) Thanks, Leon ![Simulator Screenshot - 6.5'' - 2026-06-02 at 14.50.43](https://canada1.discourse-cdn.com/flex011/uploads/geodrops/original/1X/30989a847ec238d13533350af8d0a28a58ec1113.png) ![Simulator Screenshot - 6.5'' - 2026-06-02 at 14.51.11](https://canada1.discourse-cdn.com/flex011/uploads/geodrops/original/1X/adf8df5ab115d06da452ed2f018ee0082d0639c7.png) ![Simulator Screenshot - 6.5'' - 2026-06-02 at 14.51.14](https://canada1.discourse-cdn.com/flex011/uploads/geodrops/original/1X/8b367488941e20b76cf3152c593640291ff7d008.png) ---
**Author:** ![Taylordr61](https://avatars.discourse-cdn.com/v4/letter/t/f0a364/32.png) [@Taylordr61](https://geodrops.discourse.group/u/Taylordr61)\ **Post date:** [June 3, 2026, 12:41am UTC](https://geodrops.discourse.group/t/battery-data-not-showing-up-on-app/352/5 "2026-06-03T00:41:03Z")
Just an FYI. I removed the unit and opened it up. No evidence of any water inside and the oring was still intact with plenty of silicone. I tested the batteries and they all came back good one was slightly low but still in the green. I will leave it out for a few days and install new batteries and see how it goes. ---
**Author:** ![Taylordr61](https://avatars.discourse-cdn.com/v4/letter/t/f0a364/32.png) [@Taylordr61](https://geodrops.discourse.group/u/Taylordr61)\ **Post date:** [June 4, 2026, 1:46pm UTC](https://geodrops.discourse.group/t/battery-data-not-showing-up-on-app/352/6 "2026-06-04T13:46:22Z")
Ok i added the batteries back and inserted into a new spot on the lawn. After wetting the clay soil letting it soak. It is still difficult putting in the battery block. Having it angled or pointed at the bottom would be a great help for people with dense soil. However the battery is reading. I notice not only on this one but the other units never show 100% battery even with new batteries. This one shows 71% with new evereddy batteries. I will track it to see if it continues to show battery level ---
**Author:** ![homedigy-leon](https://avatars.discourse-cdn.com/v4/letter/h/bb73d2/32.png) [@homedigy-leon](https://geodrops.discourse.group/u/homedigy-leon)\ **Post date:** [June 9, 2026, 5:02pm UTC](https://geodrops.discourse.group/t/battery-data-not-showing-up-on-app/352/7 "2026-06-09T17:02:20Z")
Thank you for the update! And I’ll pass the installation issue to the hardware team. Leon ---
**Author:** ![Taylordr61](https://avatars.discourse-cdn.com/v4/letter/t/f0a364/32.png) [@Taylordr61](https://geodrops.discourse.group/u/Taylordr61)\ **Post date:** [June 10, 2026, 4:11pm UTC](https://geodrops.discourse.group/t/battery-data-not-showing-up-on-app/352/8 "2026-06-10T16:11:42Z")
Looks like it is still reporting battery However it shows weak wifi Quick note i put the batteries in in my office then moved it outside. There is an outside access point giving strong signal but the unit is probably still sticky to the inside AP. Where can i see the mac id to kick it off and force it to get reassigned to the new ap? Also where can i see the unit id code since i renamed them? Plus the brand new batteries are at 67% ![IMG_7182](https://canada1.discourse-cdn.com/flex011/uploads/geodrops/original/1X/9aba18e6364f837348d4af625bc15c475bdf1e3c.jpeg) ---
**Author:** ![homedigy-leon](https://avatars.discourse-cdn.com/v4/letter/h/bb73d2/32.png) [@homedigy-leon](https://geodrops.discourse.group/u/homedigy-leon)\ **Post date:** [June 12, 2026, 3:52pm UTC](https://geodrops.discourse.group/t/battery-data-not-showing-up-on-app/352/9 "2026-06-12T15:52:20Z")
In our latest app update (v2.1.2), you can find the device serial number right below the device image, or by tapping the blue button with the device edition. For finding the MAC address, from **Device Status** , scroll down to **NETWORK,** and tap **More**. If the two APs share the same network name and password, simple power cycle the device by removing and re-inserting the batteries. It should bind to whichever AP has the strongest signal at that moment. ![Simulator Screenshot - 6.5'' - 2026-06-12 at 23.31.38](https://canada1.discourse-cdn.com/flex011/uploads/geodrops/original/1X/48fab957328e408cf9bab07e659befcc62c7edff.png) ![Simulator Screenshot - 6.5'' - 2026-06-12 at 23.31.45](https://canada1.discourse-cdn.com/flex011/uploads/geodrops/original/1X/4573e5550d1275888a60c1c8210027452355afcb.png) ![Simulator Screenshot - 6.5'' - 2026-06-12 at 23.31.53](https://canada1.discourse-cdn.com/flex011/uploads/geodrops/original/1X/765312e7bd4d4806f217595b99c30fc60401c05b.png) ---
**Author:** ![homedigy-stanley](https://yyz1.discourse-cdn.com/flex011/user_avatar/geodrops.discourse.group/homedigy-stanley/32/14_2.png) [@homedigy-stanley](https://geodrops.discourse.group/u/homedigy-stanley)\ **Post date:** [June 17, 2026, 11:32pm UTC](https://geodrops.discourse.group/t/battery-data-not-showing-up-on-app/352/10 "2026-06-17T23:32:22Z")
Hi @Taylordr61 , I’m just following up on your last request to see if you still need help with this, or if we can go ahead and close the ticket for you? Thanks, Stanley Marketing PM Team GeoDrops ---
**Author:** ![Taylordr61](https://avatars.discourse-cdn.com/v4/letter/t/f0a364/32.png) [@Taylordr61](https://geodrops.discourse.group/u/Taylordr61)\ **Post date:** [June 18, 2026, 3:39am UTC](https://geodrops.discourse.group/t/battery-data-not-showing-up-on-app/352/11 "2026-06-18T03:39:38Z")
The battery looks to be showing steady. However for new batteries they are already at 68% ---
**Author:** ![homedigy-stanley](https://yyz1.discourse-cdn.com/flex011/user_avatar/geodrops.discourse.group/homedigy-stanley/32/14_2.png) [@homedigy-stanley](https://geodrops.discourse.group/u/homedigy-stanley)\ **Post date:** [June 18, 2026, 11:41pm UTC](https://geodrops.discourse.group/t/battery-data-not-showing-up-on-app/352/12 "2026-06-18T23:41:37Z")
Hi @Taylordr61 , Just to put your mind at ease regarding the battery life—they actually last a while. I can confirm this from my own personal experience that I still have months with my batteries at 48%. Thanks, Stanley Marketing PM Team GeoDrops