# Moister Inconsistency
**URL:** https://geodrops.discourse.group/t/moister-inconsistency/259
**Category:** Help & Support
**Created:** [September 23, 2025, 11:02pm UTC](https://geodrops.discourse.group/t/moister-inconsistency/259 "2025-09-23T23:02:23Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@Function12](https://geodrops.discourse.group/u/Function12)
#### Post date: [September 23, 2025, 11:02pm UTC](https://geodrops.discourse.group/t/moister-inconsistency/259/1 "2025-09-23T23:02:23Z")
I keep getting moister inconsistency on one device. I have checked the o ring lubricated it and still get the error weeks later. The battery compartment show no sign of water intrusions.
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### Author:  [@homedigy-stanley](https://geodrops.discourse.group/u/homedigy-stanley)
#### Post date: [September 23, 2025, 11:04pm UTC](https://geodrops.discourse.group/t/moister-inconsistency/259/2 "2025-09-23T23:04:48Z")
Hi @Function12 ,
Can you include the serial number and the date ranges we’re talking about? They would be helpful for the investigation.
Thanks,
Stanley
Marketing PM
Team GeoDrops
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### Author:  [@Function12](https://geodrops.discourse.group/u/Function12)
#### Post date: [September 24, 2025, 12:05am UTC](https://geodrops.discourse.group/t/moister-inconsistency/259/3 "2025-09-24T00:05:06Z")
Serial number 335DUV
First time was about 6 weeks ago and then send time was this Sunday.
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### Author:  [@homedigy-stanley](https://geodrops.discourse.group/u/homedigy-stanley)
#### Post date: [September 24, 2025, 5:26pm UTC](https://geodrops.discourse.group/t/moister-inconsistency/259/4 "2025-09-24T17:26:50Z")
Thanks @Function12 , we will look closer into this and get back to you soon.
Stanley
Marketing PM
Team GeoDrops
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### Author:  [@homedigy-stanley](https://geodrops.discourse.group/u/homedigy-stanley)
#### Post date: [September 29, 2025, 6:29pm UTC](https://geodrops.discourse.group/t/moister-inconsistency/259/5 "2025-09-29T18:29:39Z")
Hi @Function12 ,
We haven’t forgotten about this. We will likely be slow looking into this as we are about to make another software release.
Just wanted to keep you updated,
Stanley
Marketing PM
Team GeoDrops
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### Author:  [@homedigy-alpha](https://geodrops.discourse.group/u/homedigy-alpha)
#### Post date: [October 1, 2025, 10:51pm UTC](https://geodrops.discourse.group/t/moister-inconsistency/259/6 "2025-10-01T22:51:41Z")
> [@Function12](#):
>
> 335DUV
Hi @Function12
This is Al from Engineering. We are looking into issues with your device, and will update you shortly
Thank you for your patience
Al
Engineering
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### Author:  [@homedigy-alpha](https://geodrops.discourse.group/u/homedigy-alpha)
#### Post date: [October 1, 2025, 11:36pm UTC](https://geodrops.discourse.group/t/moister-inconsistency/259/7 "2025-10-01T23:36:20Z")
Hi @Function12 ,
For this device, we think it maybe easier to wait for our release of the AI update as it contains many fixes that should hopefully resolve your issue which at the moment looks like a calibration problem on our end. The release should be coming within this or next week. Please stay tuned.
Thanks again
Al
Engineering.
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### Author:  [@homedigy-alpha](https://geodrops.discourse.group/u/homedigy-alpha)
#### Post date: [October 20, 2025, 11:46pm UTC](https://geodrops.discourse.group/t/moister-inconsistency/259/8 "2025-10-20T23:46:36Z")
Hi @Function12 ,
Apologies for the delay. We have finally updated our backend cloud services a week ago. On our end it does seem like functioning normally. Please let us know if you are still seeing issues on your end
Thank you
Al
Engineering
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### Author:  [@homedigy-stanley](https://geodrops.discourse.group/u/homedigy-stanley)
#### Post date: [November 17, 2025, 7:11pm UTC](https://geodrops.discourse.group/t/moister-inconsistency/259/9 "2025-11-17T19:11:34Z")
Hi @Function12 ,
Just found out that this wasn’t closed off properly. Multiple updates have been pushed since then. I wanted to reach out to see if it ended up working properly before closing off this thread.
Stanley
Marketing PM
Team GeoDrops
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### Author:  [@homedigy-stanley](https://geodrops.discourse.group/u/homedigy-stanley)
#### Post date: [November 21, 2025, 12:13am UTC](https://geodrops.discourse.group/t/moister-inconsistency/259/10 "2025-11-21T00:13:33Z")