The newest software update keeps telling me about poor sensor readings. I’ve watered the sensor and pushed soil around the sensor and then I calibrate. This keeps happening every week or two and I think it’s because Florida is having a drought. We are only allowed to water the lawn once a week. We are not receiving afternoon storms so by the time I’m allowed to water again there is no moisture in the soil.
I’m going to remove the sensor from the lawn because I don’t have other options. There are many parts of the US in a drought, is anyone else having this issue?
If you decide to remove the Droplets from the soil, you’ll likely have to restart the learning period when they are reinstalled or relocated. I’ll flag the engineering team about this to see what can be done.
I forgot to ask - can you send over a couple of serial numbers so that we can investigate further? Tried to find your devices but didn’t have much luck.
I dropped the device from the app after I removed the batteries because I am going to relocate the device when I put it back in the lawn. Inside the device it shows S/N:336-GU8
I will bring these two links from the GeoDrops Knowledge Base to your attention:
GeoDrops by Homedigy - Sensor Calibration Guide : Whenever you do not believe the moisture reporting is correct after it exits the soil profile learning phase, you can click “Learn Max Moisture” after an irrigation event. (see more in Step 2).
Since you removed the unit already, please make sure that the soil is sufficiently moist before reinstalling. You can pull up the site installation instructions again from the app ( gear icon on the top left → Guide).
Please let us know if you have any more questions. Thanks for your patience.
I was discussing this with the engineering team just now. They will take a closer look when they have a chance. Your device was working properly, but our alerting system may have been too aggressive. We are aiming to fix this in the following release.
I have had similar problems too, I relocated it and calibrated and after a few weeks of dry weather, I am getting the message, "Poor Sensor Reading. Having clay soil might be part of the problem? My serial number is 333W7P, I probably need to recalibrate, just not looking forward to it.
I will circle back with the engineering team soon. I hope you haven’t removed the unit already, as your sensor reading actually looked okay besides the over-aggressive notifications that I brought up previously. This may be part of the fixes that the team is working on deploying soon.
This message shows up when the device has lost contact with our server for more than a day. Usually I would go through the following steps to check:
Is the internet connection for that device still available
If so, I would take out the device and check the condition of the batteries
Make sure the batteries are still in good condition. Please make sure you are not mixing new/old batteries or rechargeable/regular batteries
Inspect the battery compartments for any damages, leaks etc.
If everything looks good, wait for a minute before putting batteries in again.
Since you have recently changed the batteries, it’s possible there is some kind of a leak due to dirty O rings. Please go through the checks highlighted here too if you suspect moisture leaks. Although It doesn’t look like the case to me.
If you ended up reinstalling the device. All you have to do after putting the device back into the soil (an undisturbed patch near the original location) is to hit “Learn Soil Profile” again. You do not need to delete the device or the property to reinstall.
We have just pushed a release where the notification message is adjusted to be more moderate. Please let us know if you are still running into any issues or are confused by them.
Clay soil is definitely part of the “problem”. Clay soil can hold a lot of water, but when it dries out, it shrinks. Bare clay soil will crack wide open during dry spells, and as another user mentioned, many areas are officially in drought and have watering limitations imposed.
I have the same issue in one of my areas where unit 333HGC is installed. (This is an early unit, a 2023 Beta device.) As soon as the top inch of soil dries out, I get the “poor sensor reading” message.
While I thought the excessive “reset max moisture” messages were annoying, the “poor sensor reading” messages are worse because you want me to move the device or start the learning process again. On this device, I’ve had 1-2 weeks of seemingly reliable data out of the last three months. That is not at all worth my time and effort.
Thanks for the feedback. I just wanted to let you know that the team is investigating further into this. One of them or myself will post again when there’s more information to share.
I recently got this message (device off line) and did nothing. About two days later, it was back on-line without any intervention on my part. Did my device lose connection to the cloud because of something going on in my device – or because of something going on with the cloud? I tend to think it is the latter.
What is interesting is that the battery shows substantially less than 1.5V – but I am not getting a low battery message. So I’m not going to go through the hassle of replacing batteries until I get the message.
Yes, a 2023 beta unit with serial number 333HGC. It seemed to work well through late 2025. Then it was removed for the winter and put back in the soil in April 2026. It has not functioned well since then, taking forever to get through the training cycle, and now giving a message that “training delayed by rain event”. Really??
This device is in an area that has had the least amendment of the soil, and has a higher clay content than the locations of my other three units. Between being in the area with the most clay, and being the oldest unit I have, I am not sure what to think.
Actually, the “device off line” msg was for a different unit, with serial number 337QXN. (That is a 2025 production unit.) I ignored the msg for two days and it came back on-line of its own volition.
Just checking in to see how things have been since the recent update. Have you noticed any improvement, or are you still seeing the same sensor-reading issues?
If the issue is continuing, please let us know when you last noticed it.
To answer your comments about clay soil, tracking for sticky clay soil is not currently enabled because GeoDrops AI does not yet have sufficient sticky clay soil data to support sufficiently accurate modeling. As a result, the readings may not yet reflect the expected behavior in those soil conditions.
We will follow up with you separately regarding the damaged GeoDrops Droplet.
