Hi @kramekooc ,
Thanks for reporting this. Given the similarities, I would like to refer to this response by @homedigy-lawrence again: Device Inspection after Invalid Reading Notice - #2 by homedigy-lawrence
To answer your questions, we have explained it in detail here, specifically the Condensation section: [Important] Troubleshooting Moisture Ingress: App Warnings and Erratic Battery Readings
If the probes are not perfectly parallel, our software actually has ways to compensate for this. A member of the engineering team may expand on this further if they have the time. Please feel free to ask about this on our town hall, and it’s likely explained in the upcoming knowledge base.
As far as this device goes, given the status of the moisture ingress, the same two options remain (until we have a new policy) if you want to restore service on that specific unit: (1) ship the unit back to us for inspection via RMA repair, or (2) send us photo evidence of sensor probes being destroyed with serial number visible before paying for a replacement.
Once you let us know your preferences, we can make arrangements via tech-support@homedigy.com to finalize the details on restoring service on this unit.
Thanks,
Stanley
Marketing PM
Team GeoDrops