Just installed my geo drop and it shows out of soil

Help & Support
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Put my geodrop in the ground but it is showing out of soil?

2

there are instructions and videos as you install it - you need to clear the area so that the entire droplet sits flat on the ground, not the grass itself, make a hole to fit the battery compartment, but try not to disturb the soil around it, then the droplet goes in with undisturbed soil going between the two blades - the blades are very close to the battery compartment, so that’s tricky. Then the fun begins, there’s a green LED that will come in every 10-15s, it will blink for up to 5 times if the soil is. not in good contact. You’ll need to add water and wiggle the dirt compacting it between the blades until there is no blink - at that point the LED will turn off and you leave it alone. Watch those videos during the setup procedure.

1 Like
3

Hi @glendawg ,

Can you share the serial number? We can take a quick look if we know the serial number.

Thanks,

Stanley
Marketing PM
Team GeoDrops

4

Thank you for responding so quickly..

It appears I was to quick to reach out, it is working correctly now. I had planted two units and one of them was showing out of soil, it was the second one I put in. I don’t think I gave it enough time to do its thing.

While I have you, I have a Rachio controller, and I understand we are still waiting for the rollout for the software to have geodrop connect to controller. Should I expect an email when it’s ready or will something come up on the app?

5

Hi @glendawg ,

Good to hear regarding your units. Regarding the Rachio support question, when the rollout is ready, we will announce on multiple places (here, on the app, etc.).

I have included a related discussion below:

Hope this helps, and thanks again for your support and patience!

Stanley
Marketing PM
Team GeoDrops