One drop just went blank

Help & Support Usage Tips & Tricks
1

I installed all 4 the drops that I received. Al 4 of them showed “EST. WET in training” since I installed them. One of them just went blank like in the attached picture. Is that normal? What should I do now?

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2

Hi @Lionelmoore7,

We see data on our end now. The Droplets upload in intervals up to every 3 hours to conserve battery, which can cause a slight lag in dashboard updates (it appears this Droplet appears to be in this category). The dials also need a few days of quality data before they show meaningful numbers and targets.

Is it showing up for you? We recommend letting it finish settling for now, as reinstalling would just restart the system’s progress from the beginning. The next app release is expected to provide more detailed explanations for these statuses directly on your screen.

Best,

Stanley
Marketing PM
Team GeoDrops

3

Great !

Thank you so much for the quick response. Just to share my experience and thoughts after the first attenpt to install. It may be a good idea if you include in tge installation instruction. First step after each device is activated and before you plant it in tge lawn, take a picture of the device number (or serial#) so that you dont have to dig it up if you need it ge number for troubleshooting. To include the fevice OD in the Device info or on the head if tge hardwarr so that you can see it from the top will also work.

4

Hi @Lionelmoore7 ,

Appreciate the proactive feedback! Here are a few thoughts on those ideas:

  • Smart “fail-safe” – Taking a quick photo with a label is a clever way to make sure you never have to pick up a shovel just to find an ID number if things get confusing.
  • Digital backup – Even if the data takes a moment to sync, the serial number is always parked in the app under Info > About > Serial Number. (I’ve attached screenshots of where that lives for easy access.)

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  • Visual ID – * We’ve also seen some users put a small mark or sticker on the sensor cap itself—it’s a great “low-tech” way to tell them apart at a glance.

Thanks for helping us refine the setup experience!

Best,

Stanley
Marketing PM
Team GeoDrops

5

They are all showing dials now and 3 of the 4 updated two hours ago. The last one i installed 12 hours ago updated last from the device 12 hours ago when i installed it.

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6

Problems with Drop serial number 334PBD

After I planted it the first time the drop showed “DRY” which was obviously incorrect. The WiFi connection was Good -76

I removed it from the lawn, and because I read somewhere that it would go in an deep sleep after 90 minutes and because it was in the ground (sand) for 60 minutes I wanted to reset it to start the 90 minutes all over.

I opened the battery compartment, restarted (resealed) then replanted it after I compacted the sand in the same location. I took special care to ensure that both probes are in full contact with the sand around it. Reset my WiFi router and refreshed the App. It went from DRY to WET and that was the last time it updated from the device. From here I left it in the ground and did nit touch it again because it showed that it was LEARNING.

After 24 hours it started to show in red OUTDATED DATA and lost WiFi contact. Just completely dead.while the disc still shows Est. Wet. In Training.

I reset the WiFi router one more time. All the Drops came back up and resumed training except this problem one.

Please advise. What should I do next?

Thanks

LM

7

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8

Hi @Lionelmoore7,

Thanks for the detailed breakdown on unit 334PBD.

Please leave the device exactly where it is for now. We are investigating the data on our end, and further moves or resets will make it harder for us to pin down the cause.

I’ll be in touch as soon as I have an update from the team.

Best,

Stanley
Marketing PM
Team GeoDrops

9

Ok
Thank you
This is what it looks like this morning

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Lionel Moore

10

More information to help troubleshoot:

The WiFi strength at the troubled Drop 334PBD is 2 bars on my iPhone connected via 5 GHz

I am using an eero 7 Mash network with 1 GIG data capacity

WiFi strength at the other three Drops installed:

3378SJ = 1 bar

336RQV = 2-3 bars

337F3H =4-5 bars

I understand that the GeoDrops connects in 2.4 GHz, so it should result to a stronger WiFi connection than my iPhone

please see below for the latest screenshot of the App.

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11

Hi @Lionelmoore7 ,

Thanks for the breakdown of the signal strengths. Since you’re using an eero 7 system, we want to check a specific setting:

  • Band Steering: Is the eero currently trying to redirect that unit’s connection to 5GHz?
  • The 5GHz Test: If you have a moment, try the “Pause 5GHz” feature in the eero app for about 15 minutes. If the unit status populates while 5GHz is off, we’ll know the mesh is the culprit.

Please leave the device where it is for now. We want to see if this is a network redirection issue before we consider moving the hardware again.

Best,

Stanley
Marketing PM
Team GeoDrops

12

I did the test as below. And kept the 5 GHz paused for 15 minutes.

Result:

The 3 working devices kept working and populated.

334PBD remained as dead as a doornail

As a second step, I refreshed all from the app.

Same results.

Conclusion: the network is not the problem. I am not surprised because it updated once from the device as I buried the device or just after.

Please advise what should happen next

Thanks

LM————————

Here’s how to access and use the “Pause 5GHz” (also called “Temporarily pause 5GHz” or “Temporarily pause 5 and 6 GHz”) feature in the Eero app. This is commonly used for the “5GHz Test” or when connecting stubborn 2.4 GHz-only devices (like certain IoT/smart home gadgets) to your Eero 7 mesh network.

Step-by-step instructions in the Eero app:

  1. Open the Eero app on your phone or tablet.

  2. Tap Settings (usually the gear icon in the bottom-right corner).

  3. Scroll down and tap Troubleshooting.

  4. Tap My device won’t connect (this may also appear as “My device is 2.4 GHz only” on some versions).

  5. Tap the button labeled Temporarily pause 5GHz (or Temporarily pause 5 and 6 GHz on newer Eero systems that support 6 GHz).

Once activated:

  • The 5 GHz band (and 6 GHz if applicable) will be temporarily disabled across your entire mesh network.

  • Your network will broadcast only on the 2.4 GHz band for about 10–15 minutes (sources vary slightly between 10 and 15 minutes; a countdown timer usually appears in the app).

  • After the time expires, the 5 GHz band automatically turns back on.

  • Any devices already connected should stay connected, but you may notice slower speeds temporarily while only 2.4 GHz is active.

This feature is designed for short-term use during device setup or troubleshooting and does not permanently disable bands.

Tips for your Eero 7 mesh network:

  • Perform this while near the device you’re trying to connect.

  • If 10–15 minutes isn’t enough, you can usually repeat the process immediately after it expires.

  • Some users restart the network (via Settings > Advanced > Restart Network) after pausing for better results with certain devices.

  • The Eero 7 supports tri-band operation, so pausing higher bands forces compatibility with 2.4 GHz-only clients.

If the exact menu labels differ slightly in your app version, look under Troubleshooting for anything related to device connection issues or band management.

This should cover the “5GHz Test” you mentioned. If you run into any differences or need help with a specific device, provide more details!

13

334PBD remained as dead and unresponsive.

I think instead of wasting more time I should reset and replant it closer to the WiFi Mash Network.

Would you please send me the step by step how to?

Thanks

14

Hi @Lionelmoore7 ,

Moving the unit closer to your mesh network is a good step to rule out signal issues. To reset and re-pair the device:

  1. Delete the device: Remove unit 334PBD from your app.
  2. Re-pair: Select “Add Device” and re-pair the unit while positioned near your WiFi node. Please watch the LED closely during this process and let us know if you see a red LED flashing at any point.

Please keep us posted on whether this helped,

Best,

Stanley
Marketing PM
Team GeoDrops

15

Hi @Lionelmoore7,

Just following up to see if that solution worked for you? If you’re back up and running, let us know so we can mark this as resolved—it really helps others in the community who might be seeing the same thing!

Thanks,

Stanley
Marketing PM
Team GeoDrops

16

Thank you Stanley
Yes, all 5 of the devices are up and running now.
They are all still training and the disc display on the App for all of them has not changed, except that in two of them the WiFi signal went from strong to weak/poor after a few days even with both the devices being within 8-12 feet from the WiFi node. They are still updating from the devices every few hours. That’s good. So, the jury is still out. I will let you know when they are going out of training mode. Not sure how long that should take.

Thanks

Lionel Moore