Shipping - Why USPS?

Help & Support
1

I just ordered e few Drops and noticed that you are shipping via USPS. This takes a lot longer and there are other problems when USPS is being used. My question is, why don’t you use UPS or FedEx ? I would have been happy to pay if I had the option. If you insist on using USPS for some reason, I suggest that you add a shipping option to your ordering process.

2

Hi @Lionelmoore7 ,

I appreciate the feedback. We use USPS as our default to balance cost and reliability for most customers, but I have already updated our checkout to include UPS and FedEx as paid options.

Since our next shipment is not until Tuesday, I am happy to cancel your current order so you can reorder with your preferred carrier. Please let me know if you would like me to process that cancellation for you now.

Best,

Stanley
Marketing PM
Team GeoDrops

3

Hi Stanley

Yes, please cancel my order.

Would you please let me know as soon as it’s cancelled, so that I can place a new order.

Thanks

LM

4

Hi @Lionelmoore7 ,

I have taken care of that for you. Your original order is now cancelled and the refund has been processed on our end.

You are all set to place your new order with your preferred shipping carrier whenever you are ready. Most banks take a few business days to show the credit on your statement, but you can head to the checkout now to get the new shipment scheduled for Tuesday.

I will keep an eye out for your new order.

Best,

Stanley
Marketing PM
Team GeoDrops

5

Hi Stanley

Just ordered again.
Please keep an eye out.

Thanks

Lionel Moore

6

Hi @Lionelmoore7 ,

I have your new order in the system. We will be shipping it tomorrow on Monday instead of Tuesday to get it to you a day earlier than planned.

Thanks again for your patience getting this sorted.

Stanley
Marketing PM
Team GeoDrops

7

Great !
Thanks Stanley

LM

1 Like
8

Hi Stanley
My order just arrived and there are only 4 x Drops and not the 5 x Drops I paid for. I am attaching a picture of the order that just arrived. You will see that there are only 4 x Drops in the box and that it is impossible to get a fifth one into the same box.
Please correct this and let me know when you are sending the fifth Drop.

Thanks

LM

9

image0.jpeg
image0.jpeg4284×5712 4.3 MB

LM

10

image0.jpeg
image0.jpeg240×320 20.1 KB

LM

11

I tried 3 times to send you the picture but it looks line its unsuccessful.
Is your email system allowing pictures?
I am sorry that i am posting this on the forum but i can not find any phone number or any other way to contact customer service.

LM

12

Hi @Lionelmoore7 ,

Thank you for reaching out. First, I want to reassure you that your photos actually came through perfectly on our end, so thank you for providing that level of detail.

You are exactly right. Our standard packaging is designed for 4 units, and we clearly missed the 5th unit during fulfillment for your order. I am getting that remaining Drop processed for shipment today and will follow up via email with your tracking information once it is live in the system.

Regarding your post here, you made the right call. We monitor this forum much more closely than our general email to ensure our community gets direct support.

Thank you for your patience while we get this squared away for you.

Best,

Stanley
Marketing PM
Team GeoDrops