Model Number: #GDS431
Serial Number: #337GNJ
Geodrops Launch Edition
Problem details:
While the equipment was working fine with Energizer rechargeable batteries, it dropped significantly in voltage and went off. I tested the batteries, and they were full( 1.27v). I purchased and installed new Duracell rechargeable batteries, andthe same thing. Oring was clean and had no signs of debris. I clean the seal and apply grease as many times as I try different batteries.
We will ask you for a copy of the receipt via private IM or email only if we have difficulty finding your proof of purchase.
Hi @loxias1821 ,
I just wanted to know that we’re checking a few things on this unit remotely before getting back to you on the next steps. Thanks for reporting,
Stanley
Marketing PM
Team GeoDrops
Hi @loxias1821 ,
After investigating this device’s behavior remotely, we would like to recommend a RMA repair . You’ll see an email being sent your way shortly.
Thanks for your patience,
Stanley
Marketing PM
Team GeoDrops
Hello,
So, I am ready to send my device in with the RMA instructions, but before I send it, I notice that both of my device now don’t show battery percentage; maybe it’s a glitch of the app or something? My other device serial is 334RNK.
