My Geodrop has not sent data back in ages and is also not shown battery life capacity . I replaced the batteries and reset and moved device, but problem still happening. Why is this happening?
Hi @AndreNotley ,
Can you share the serial number so that we can investigate further?
Thanks,
Stanley
Marketing PM
Team GeoDrops
Hi Stanley.
Here is the serial number 335LDS.
Kind regards
André Notley
Hi @AndreNotley
It looks like there is some issue with the device HW. Can you take the device out and see if it has any moisture damage or build up inside the battery compartment? Please follow the same instructions for O-ring maintenance when you take the device out. It would be helpful if you take a photo of the interior of the battery compartment for us
Thank you for your patience and I hope to hear back from you.
Al
Engineering
Did you get the last email I sent you AL with the pictures?
Kind regards
André Notley
Hi @AndreNotley
Sorry for getting back to you late. We were caught up doing our release last week. Could you tell me where you emailed the photos? I was not able to find them
Thank you for your patience
Al
Engineering
Hi @AndreNotley
Sorry for the late response. We have been quite busy trying to push out releases. I saw your photos and the device looks okay. There is something wrong with the battery readings but the device is otherwise functional and getting good readings. Please continue using the device as it is right now. I will check with my colleagues how to go about fixing the issue.
Thank you for your patience
Al
Hi Al.
Why I’m I getting critical low battery, when new batteries are only put in a month ago and no data sensor readings for long time showing on the app. Something is not right with the device, can you just please replace it for me. Thanks.
Kind regards
Andre Notley
Hi @AndreNotley
Yes this is still the same battery reading issue. @homedigy-stanley will contact you shortly regarding device replacement
Thanks
Al
Engineering
Hi @AndreNotley ,
Apologies for the delay. I will email the options shortly.
Stanley
Marketing PM
Team GeoDrops
Hi @AndreNotley ,
We have emailed the available options shortly after making the above response. I’m reaching out to see if we can close this thread for now. Please feel free to respond to the email response regarding this issue or start a new thread for a different issue.
Thanks,
Stanley
Marketing PM
Team GeoDrops