We’ve recently become aware that some of you may have received O-rings that were damaged (like the cut one pictured below, as an example). This is a very rare occurrence and a regrettable escape from our usual quality control process. We pride ourselves on having one of the best quality control systems in the industry, but occasional issues can still happen.
We want to make this right and ensure we gather all necessary feedback to improve our factory quality control processes even further.
If you received damaged O-rings, please reply to this thread and let us know.
As a token of apology for this inconvenience, we’d like to send extra O-rings as compensation to those affected. Your feedback is crucial in helping us drive these improvements.
Thank you for your understanding and cooperation!
Stanley
Marketing PM
Team GeoDrops