Any reason why this battery doesnt show up.
Hi @Taylordr61 ,
This indicates a potential moisture leak. Please take a look at this post for our troubleshooting guide.
Similar to cleaning a spill from a laptop keyboard, thoroughly cleaning your Droplet and letting it dry for at least 48 hours in a warm indoor environment may sometimes make it work again. For future reference, it is critically important to follow the O-ring cleaning and lubrication guide.
If your device is under warranty, and you suspect a manufacturing defect (e.g., you have consistently followed the O-ring cleaning instructions), please contact us to initiate a Warranty and Repair (RMA) service request.
Thanks,
Leon
It is showing battery again with out any interference from me. The batteries were replaced oring clean and silicone lubed This was one of the same units that were asking to be reset. That seems to be resolved. Should i remove it and check or see if it happens again
I strongly recommend removing the device and letting it dry for a few days to prevent any further damage.
Just to make sure we are looking at the same device, I checked the data for 337C5F. As you can see, the battery value is still missing and the battery percentage suddenly drops on May 21 before jumping right back to 100%. (You can access the battery history from Device Status tab → Scroll down to Battery → History)
Thanks,
Leon
Just an FYI. I removed the unit and opened it up. No evidence of any water inside and the oring was still intact with plenty of silicone. I tested the batteries and they all came back good one was slightly low but still in the green. I will leave it out for a few days and install new batteries and see how it goes.
Ok i added the batteries back and inserted into a new spot on the lawn. After wetting the clay soil letting it soak. It is still difficult putting in the battery block. Having it angled or pointed at the bottom would be a great help for people with dense soil. However the battery is reading. I notice not only on this one but the other units never show 100% battery even with new batteries. This one shows 71% with new evereddy batteries. I will track it to see if it continues to show battery level
Thank you for the update! And I’ll pass the installation issue to the hardware team.
Leon
Looks like it is still reporting battery However it shows weak wifi Quick note i put the batteries in in my office then moved it outside. There is an outside access point giving strong signal but the unit is probably still sticky to the inside AP. Where can i see the mac id to kick it off and force it to get reassigned to the new ap? Also where can i see the unit id code since i renamed them? Plus the brand new batteries are at 67%
In our latest app update (v2.1.2), you can find the device serial number right below the device image, or by tapping the blue button with the device edition.
For finding the MAC address, from Device Status, scroll down to NETWORK, and tap More.
If the two APs share the same network name and password, simple power cycle the device by removing and re-inserting the batteries. It should bind to whichever AP has the strongest signal at that moment.
Hi @Taylordr61 ,
I’m just following up on your last request to see if you still need help with this, or if we can go ahead and close the ticket for you?
Thanks,
Stanley
Marketing PM
Team GeoDrops
The battery looks to be showing steady. However for new batteries they are already at 68%
Hi @Taylordr61 ,
Just to put your mind at ease regarding the battery life—they actually last a while. I can confirm this from my own personal experience that I still have months with my batteries at 48%.
Thanks,
Stanley
Marketing PM
Team GeoDrops