Moister Inconsistency

Help & Support
1

I keep getting moister inconsistency on one device. I have checked the o ring lubricated it and still get the error weeks later. The battery compartment show no sign of water intrusions.

2

Hi @Function12 ,

Can you include the serial number and the date ranges we’re talking about? They would be helpful for the investigation.

Thanks,

Stanley
Marketing PM
Team GeoDrops

3

Serial number 335DUV
First time was about 6 weeks ago and then send time was this Sunday.

4

Thanks @Function12 , we will look closer into this and get back to you soon.

Stanley
Marketing PM
Team GeoDrops

5

Hi @Function12 ,

We haven’t forgotten about this. We will likely be slow looking into this as we are about to make another software release.

Just wanted to keep you updated,

Stanley
Marketing PM
Team GeoDrops

6

Hi @Function12

This is Al from Engineering. We are looking into issues with your device, and will update you shortly

Thank you for your patience

Al

Engineering

7

Hi @Function12 ,

For this device, we think it maybe easier to wait for our release of the AI update as it contains many fixes that should hopefully resolve your issue which at the moment looks like a calibration problem on our end. The release should be coming within this or next week. Please stay tuned.

Thanks again

Al

Engineering.

1 Like
8

Hi @Function12 ,

Apologies for the delay. We have finally updated our backend cloud services a week ago. On our end it does seem like functioning normally. Please let us know if you are still seeing issues on your end

Thank you

Al

Engineering

9

Hi @Function12 ,

Just found out that this wasn’t closed off properly. Multiple updates have been pushed since then. I wanted to reach out to see if it ended up working properly before closing off this thread.

Stanley
Marketing PM
Team GeoDrops