Seems to be an issue with WiFi this one of 6 GeoDrops. I have tried changing location, router, repeater and orientation and probably other things I don’t remember.
No matter what I do it still reads weak.
I ended up putting my “spare “ device next to the suspect unit. The spare always reads good when co-located with this unit.
I have screenshots of the various changes to show “info” screen for each unit when making changes.
As a final check I put both units in front of my home’s router and the attached screenshots reflect readings ~24 hours after being placed next to my router.
Need help figuring this out.
See below pics for screenshots of each unit Info screen WiFi info.
This is the instance where having a builtin signal meter would have helped troubleshooting this problem.
1 Like
Hi @petehami
Can you also let me know of the serial number of the device, it is inside the battery compartment.
In order to get to the bottom of this, please do this 2 things:
- Please do a “hard reset” on the device by putting in the battery in and out of the device in succession for about 5 times for about a couple of seconds each time. This is to refresh the device and have it upload it’s latest device status
- When you test the devices again please put them a couple of feet apart just to be sure there are no interference between the two device’s antenna
Please let me know how it goes after you have tried both.
Thank you for your patience
Al
Engineering
Been up to my butt in alligators. I will get to it soon. Thanks
PS: the serial numbers are at bottom of the screenshots when you click on them.
1 Like
Engineering
I have done as requested. Did you get what you need?
I see this morning that the signal is the weakest it’s been and it is located in almost the same spot. SN 336VYT.
Hi @petehami ,
Thanks for keeping us updated. I will flag engineering and let them know about this.
Stanley
Marketing PM
Team GeoDrops
Hi @petehami - I just took a look at your device with serial number “336VYT”.
Here’s the Wifi signal strength for your device. Time zone is UTC:
By the way, the App currently reports a long-term average of your Wifi signal strength (and not the instantaneous reading). We’ve been discussing about enabling this histogram directly in the App to help users debug Wifi signal strength as they move their devices around, but this feature request is currently a bit lower on our priority list. 
As a compromise, I’m considering adding this to our online dashboard that we will be making public within the next 2-3 weeks. I’ll let Stanley make an announcement once it’s available.
Please let me know if this helps you debug your Wifi signal strength?
Thanks,
Lawrence
1 Like
I got four devices in the ground and one in the box. I’ve seen good coverage with most except one. Same thing poor WiFi. I didn’t question much because it’s not close to the WiFi broadcaster.
I will be following if it is something else.
1 Like
Not much help because when the signal got stronger was when I had it out of the ground testing other areas along side my spare. Those highest reading were when it was next to my router, literally inches away.
Any ability to help debug the signal would help. Ideally in the app but anywhere helps. Thanks
Hi @petehami
Any ability to help debug the signal would help. Ideally in the app but anywhere helps. Thanks
The current difficulty with having some feature in the app to show the wifi signal strength of the device is the fact that it still has to wait for the device to upload the information. However this might be something doable during installation of the device to check on the reported wifi strength at the time of pairing and setup. I will add this into our feature consideration list.
Not much help because when the signal got stronger was when I had it out of the ground testing other areas along side my spare. Those highest reading were when it was next to my router, literally inches away.
For once final test, can you swap “336VYT” (“SE Lawn”) with one of your other devices with fairly good signal strength, such as “Shrub 1” with serial “336N3T” for a week and see if it is consistently weak? You may want to use the “Move my device” button in the app to help the devices realize it’s being moved and have to start relearning the soil profile.
Thank you for your patience
Al
Engineering
Any ability to help debug the signal would help. Ideally in the app but anywhere helps. Thanks
P.S. when installing right now, you can also trying using your phone’s wifi signal bar as a rough reference.
1 Like
I will do that this weekend. Thanks
Swapped two drops per your request.
1 Like
Hi @petehami
The first wifi strength data we got after you swap does seem to show that the location does have weaker wifi signal strength in general as seen the the noticeable dip in the RSSI graph below
But let’s leave it up for a few days to see if this true over all
Thanks
Al
Engineering
The other still has very weak signal doesn’t it?
Hi @petehami ,
Let’s wait a couple of days at least because our RSSI number is also using the values over multiple days as it fluctuates.
Hi @petehami ,
We looked over the device in question (“336VYT”) and while it is currently functioning well the wifi signal does seem to be consistently be weak. We would like to offer a RMA exchange for this device to study its hardware to verify the problem and to see if we need to improve the QC process. Please work with @homedigy-stanley who will guide you through the process shortly.
Please let us know if there are any other concerns or questions.
Al
Engineering
2 Likes
Thanks for the help. I have received and installed the replacement droplet. Seems to working as it should.
1 Like
